American Water Confirms Hack: Customer Portal and Billing Services Suspended

[rbc]

American Water, the largest regulated water and wastewater utility company in the United States, has fessed up to a cybersecurity incident that forced the shutdown of its customer portal and prompted a temporary suspension of billing services.

The New Jersey company, which serves over 14 million people in 24 states and 18 military installations, said the hack did not negatively affect its water or wastewater facilities or operations and insists its water is safe to drink.

The company did not share technical details on the hack but the language in its public disclosure suggests American Water fell victim to a ransomware compromise.
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American Water Confirms Hack: Customer Portal and Billing Services Suspended